At PopPop AI, we believe in the value of our services and are committed to ensuring they meet your needs. Our platform offers a generous free tier for each of our products, providing ample usage limits so you can thoroughly test the service and determine if it’s right for you before making any purchase. We strongly encourage all potential customers to take full advantage of the free tier to prevent any mismatch or regret following a purchase.
Subscription Terms
To unlock more features or quotas for our services, you may be required to enroll in a subscription payment plan (a “Recurring Subscription”). Your Recurring Subscription will automatically renew until you cancel it or it is otherwise terminated. You authorize us to automatically charge your payment method(s) for the amount of your recurring subscription with no further action required from you. The length of your Recurring Subscription and its renewal terms will be provided when you make your purchase.
You can cancel your subscription at any time according to the payment method you use. If you choose to cancel your Recurring Subscription before the end of the current subscription period, please note that we do not provide refunds for any subscription fees already paid. However, you will continue to have access to the services through the end of your current subscription period.
PopPop AI reserves the right to change the prices charged for Recurring Subscriptions at any time by posting updated pricing on our website; however, the prices for your Recurring Subscription will remain unchanged for the duration of the subscription period for which you have paid. After that period ends, your continued use of the applicable Services will be charged at the then-current subscription price. Should you disagree with these changes, you must cancel your Recurring Subscription at least 7 days before the changes take effect to avoid being charged the new price.
Money-Back Guarantee
If you find yourself unsatisfied within 7 days of your purchase, you can contact our Support Team to request a refund. Please note that refund requests must be submitted within this 7-day period; requests received after this period has expired will not be considered. Refunds are subject to specific eligibility criteria outlined below:
Accepted Circumstances for Refunds
Your refund request will be considered under the following circumstances:
Purchased Product Twice: If you’ve accidentally purchased the same product twice, we will issue a refund for one of the purchases.
Wrong Purchase: If you bought the wrong service from our website, you can contact us to get a refund. Before processing the refund, you should provide evidence that you’ve reviewed the correct product details on our official site.
Technical Problem: If you encounter technical problems with the purchased tool that cannot be resolved by our support team within 7 days, we will issue a refund.
Restrictions and Limitations
Please note that we do not grant refunds in the following cases:
- Refusal to provide a reason for the refund request.
- Deliberately purchasing the same product multiple times with the intent to subsequently request refunds.
- Purchases made from third-party platforms (for these, you should contact the third-party platform directly).
- Failure to read the product description before purchase thus leads to a misunderstanding or lack of understanding of the product.
- Refusal to cooperate with our support team to troubleshoot issues you’ve submitted.
How to Request a Refund
If you wish to cancel your purchase and request a refund, please submit the request including the following information:
- Product Name
- Order ID/Reference Number/Transaction ID
- Email Address Used to Purchase
- Reason for the Refund
We aim to handle all refund requests fairly and promptly, respecting both the customer’s needs and the integrity of our business practices. Thank you for choosing PopPop AI.