PopPop AI Support Center

How to Fix the Microphone Issue

Some PopPop AI services require access to a microphone to function properly. If the service fails to obtain the necessary permissions, please follow the tips below to resolve microphone permission issues.

Google Chrome

To get permission to use your microphone on Chrome:

Step 1. When visiting PopPop.AI, click the View site information icon (it looks like a padlock) to the left of the address bar.

Step 2. Enable the Microphone option to allow microphone usage.

Mozilla Firefox

To get permission to use your microphone on Firefox:

To get permission to use your microphone on Firefox:

Step 1. When you are on PopPop.AI, look for the microphone icon or site information icon (it looks like an “i” in a circle) on the left side of the address bar.

Step 2. Click on the icon, then select Always Block or Blocked Temporarily to clear any existing block and allow the site to request permission again.

Step 3. Refresh the page by clicking the refresh button or pressing F5.

Step 4. When the permission prompt asks for access to your microphone, click Allow to grant the website permission.

Microsoft Edge

To get permission to use your microphone on Microsoft Edge:

Step 1. While using the PopPop.AI service, click the lock icon or site information icon in the address bar.

Step 2. Select Permissions from the dropdown menu.

Step 3. Click the arrow icon next to Microphone and choose Allow.

Safari

To get permission to use your microphone on Safari:

Step 1. When you visit our website via Safari, click Safari and choose Preferences.

Step 2. Click the Websites tab.

Step 3. Select Microphone and then click the arrow icon next to our website to choose Allow.

How to Cancel a Subscription?

If you paid with PayPal:

• You can log in to your PayPal account and manage the subscription directly from there. For detailed instructions, refer to PayPal’s guide on how to cancel an automatic payment.

• Alternatively, you can contact our support team at support@poppop.ai, and we will cancel the subscription for you.

If you paid with a debit or credit card:

• Please contact our support team at support@poppop.ai to request cancellation of your auto-renewal subscription.

For any further assistance or if you encounter any issues during the cancellation process, feel free to reach out to our support team. We are here to help!